Salem Web Network Help & Support

General Questions 5

• Who is Salem Web Network?
• What sites does Salem Web Network manage?
• Who is Salem Church Products?
• About Salem Web Network, Salem Communications, and Salem Church Products
• Additional questions?

FREQUENTLY ASKED QUESTIONS (F.A.Q.) 9

• Change Email Address
• I Stopped Receiving My Email Newsletters
• Where Can I Find More Devotionals and Newsletters?
• How Do I Update My Subscriptions?
• Why do I keep getting unsubscribed from my newsletter?

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How Do I Unsubscribe? 3

• How Do I Unsubscribe?
• I unsubscribed from your list but I continue to receive emails from you; why?
• How do I unsubscribe from receiving advertisements?

Are Email Newsletters Free? 2

• Are Email Newsletter Subscriptions Free?
• I Would Like to Donate to Thank You for this Free Service

What is the Preference Center? 2

• How do I Create an Account?
• What do I do if my account is blocked?

What is Meant by "Whitelisting"? 5

• What is meant by “Whitelisting”?
• My internet or webmail service provider wasn’t included in the whitelisting instructions, how do I find instructions for my provider?
• Not Getting Our Emails? Add us to your "Whitelist".
• What is meant by an internet service provider?
• What is meant by webmail service provider or email client?

Why are my images turned off? 1

• Why are my images turned off?

I have a Question about God 1

• I have a Question about God

I signed up for your newsletter(s), but I haven't received email from you. How come? 1

• I signed up for your newsletter(s), but I haven't received email from you. How come?

I Would Like to Give Feedback 1

• I Would Like to Share Feedback

I Have a Prayer Request 1

• Where Can I Send Prayer Requests?

I am Looking for a Job 1

• Christian Job Openings

Advertise with Us! 1

• Advertising Opportunities with Salem Web Network

Didn't find the answer to your question? 1

• Didn't find the answer to your question?

How Do I Search on BibleStudyTools.com? 1

• How Do I Search on BibleStudyTools.com?

How to improve your BibleStudyTools.com search 1

• How to improve your BibleStudyTools.com search

Account Questions 6

• Why should I create an account?
• How do I create an account?
• Why can't I sign into my account?
• What are my reminders?
• How do I unsubscribe from the CrossCards weekly newsletters?

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E-card Questions 16

• How do I send an e-card?
• I can't send an e-card. Now what?
• How do I search for a specific e-card?
• Why don't I see the "Send" button?
• Why can't I view my e-card?

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Address Book Questions 3

• How do I add a contact to my address book?
• How do I edit a contact in my address book?
• How do I delete a contact from my address book?

Wallpaper Questions 6

• What if I don't see the wallpaper size I need?
• How do I download wallpaper to my computer?
• How do I download wallpaper to my mobile device?
• Why isn't the animated wallpaper working?
• How do I search for a specific wallpaper?

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Website Questions 8

• Is CrossCards.com free to use?
• Do I have to have an account to use CrossCards.com?
• Why did you change CrossCards.com?
• How do you pick the top 10 e-cards?
• Will my email address be shared?

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Help with E-Cards 1

• I Have a Question about E-Cards or my CrossCards Account

Frequently Asked Questions 22

• I'm having trouble viewing/watching videos
• How can I improve my video quality?
• Why can't I play the videos I get in my email?
• How can I tell if I have a current version of Flash Player?
• What if I forgot my password?

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Common Solutions 4

• Clear Cache and Cookies - Firefox
• Clear Cache and Cookies - Internet Explorer
• Clear Cache and Cookies - Safari
• Clear Cache and Cookies - Google Chrome

Uploading Questions 3

• Our commitment to you!
• What video formats do you accept?
• What is the maximum size/length that a video can be?

Advertise With Us 1

• Advertising Opportunities

General Questions 4

• I'm Having Problems with the Audio
• Why are my images turned off?
• Video Suggestions
• How to stop posts on my Facebook wall

For First-Time Visitors 2

• What is LightSource.com?
• Where do I start?

Salem All-Pass Account 6

• What is a Salem All-Pass Account?
• My Registration is not going through.
• I forgot my Password to my Salem All-Pass Account.
• My Account has been 'Locked.'
• I have a new Email Address and cannot log into my Salem All-Pass Account.

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Podcasts 1

• My Podcast Subscription doesn't show all the past episodes.

On-Demand Streaming 1

• The episode I'm watching is buffering, stuttering or not streaming at all.

Live Stream 1

• I see 'Subscription Failed' when trying to watch a Live Stream.

Purchasing a product offered by a ministry. 2

• How can I buy a product I saw on LightSource.com?
• I want to buy the sermon I watched.

Prayer Requests 1

• I need someone to pray with me.

For First-Time Visitors 9

• Navigating the Oneplace Homepage
• Navigating The OnePlace Show Pages
• What is OnePlace.com?
• Where do I start?
• How do I change my password?

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OnePlace.com Email Newsletter 2

• Subscribe to Onevoice
• Unsubscribe to Onevoice

A Quick Guide to Get Started 5

• How Do I Sign Up & Register?
• How Do I Upload Content?
• Where Is My Activation Code?
• "I Need Help Signing Up."
• What Kind Of Content Can I Upload To TeacherTube?

Audio/Video/Document File Questions 4

• How Do I Download Video Files From Other Channels/Users?
• What Types Of Files Will TeacherTube Accept?
• "How Many Files Can I Upload?"
• "How Can I Convert And Compress My Video Files Without Losing Quality?"

How Do I Remove Video Ads? 1

• How Do I Remove Video Ads?

TeacherTube PRO Questions 4

• What Is TeacherTube PRO?
• Is My TeacherTube PRO Account Active?
• How Do I View My PRO Account Subscription Information?
• How Do I Cancel My PRO Subscription?

How Do I Get My Videos Featured On TeacherTube? 1

• TeacherTube Partnerships

Filming Tips 2

• How To Best Record With A Smarthphone?
• Just Ask Us!

How To Modify Or Remove Your TeacherTube Account 3

• We Hate To See You Go, But...
• How To Change Your Account Information
• What Dimensions Should The Avatar and Channel Banner Be?

Copyright/Violations/Prevention 4

• What Are You Doing To Prevent Content That Violates Your Policies From Appearing In TeacherTube?
• "Help! I've Been Falsely Accused Of Copyright Infringement!"
• How To Report Another Channel For Copyright Infringement
• How To Keep Other Users From Seeing Your Email Address

Google Classroom 1

• Share Or Link TeacherTube Videos To Your Google Classroom