Modified on: Wed, 7 Jan, 2015 at 10:30 AM
Please be sure that OnePlace.com mail can reach your email Inbox as our automated system will send an email containing the Password reset link to the email address on record for your account.
If you have changed your email address from the one you registered under, our emails will not reach you.
You will always want to make sure that the confirmation email to register for your Salem All-Pass has not been flagged as spam by your email provider or that your spam filter is set so high as to not allow our emails to reach your Inbox. If your email address is protected by such software as spamBlocker, Boxbe or SpamArrest that requests some type of manual verification, then Response email messages from LightSource.com may be redirected to a "suspect email" folder or it may be undeliverable, so be sure to make the proper adjustments so you can receive this information.
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